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What could AI support deflection save you?
An honest estimate — not the 70% deflection vendors advertise. This uses a conservative 30% deflection on the tickets your docs can actually answer.
Total inbound support conversations per month.
For most SaaS, 40–60% of tickets are already answered somewhere in the docs.
Fully-loaded agent salary ÷ tickets handled. Usually €5–8.
Estimated annual saving
- Answerable tickets / month
- 1,500
- Deflected / month (30%)
- 450
- Monthly saving
- €2,700
Payback on a full build runs to about 15 months, so at this volume the case is deferred headcount and 24/7 coverage more than raw per-ticket saving. Honest math beats a number that doesn't survive scrutiny.
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How we measure deflection: a session with no follow-up ticket within 48 hours — not "contained conversations," which every vendor inflates. These figures are estimates to frame the decision; a paid pilot on your own support data produces the real number.
Deferred headcount
About to hire your next support agent at ~€35k fully loaded? A deflection assistant typically defers that hire by a year — an easier line for a budget holder to approve than abstract savings.
Coverage you can’t hire for
24/7 instant answers, in English and Italian, without hiring bilingual agents or a night shift. Often the real reason teams buy — not the per-ticket math.
Turn the estimate into a real number
A paid pilot runs the assistant on your own docs and 100 real tickets, scored for accuracy — so your build decision uses your data, not an industry average.
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